Returns
All our battery products come with a manufacturer warranty. Therefore, we accept returns for warranty purposes. Kindly send your product or walk in directly to our premise for product checking.
We’re pretty stringent with our quality control, but occasionally something might slip through the cracks. If something goes awry down the track, be sure to let our support team know via otopower.warranty@gmail.com
Exchanges
If your product is faulty upon shipment received, or we sent you an incorrect order by mistake, send it back to us within 3 days. We will ship back the correct item to you at no charge.
Please return your item in original condition, and in the original Global Plus packaging.
If you made an error when purchasing online, and it’s still within 3 hours of placing your order, contact our support team right away and we should be able to adjust your order before it leaves our hands. We like to reduce unnecessary shipping (and save you unnecessary costs) where possible.